Effective Date: 20.09.2024

‍Last Updated: 10.02.2026

Introduction

Welcome to Casa Esperanza (“we,” “our,” or “us”). We are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable Bulgarian data protection laws. This Privacy Policy explains how we collect, use, and protect your information when you:

Data Controller

Casa Esperanza

‍Website: https://www.restaurant-casa-esperanza.com/

‍For privacy-related questions, you may contact us at:

Personal Data We Collect

We may collect the following information:Information You Provide

  • Name
  • Phone number
  • Email address
  • Reservation details
  • Special requests
  • Messages sent via Facebook Messenger, WhatsApp, or other platforms

Automatically Collected DataWhen visiting our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and tracking data

How We Use Your Data

We use your personal data to:

  • Respond to inquiries and messages
  • Manage reservations
  • Provide customer support
  • Improve our services and website
  • Send important updates related to your request
  • Meet legal obligations

We do not sell or rent your personal data.

Legal Basis for Processing (GDPR)

We process your data based on:

  • Consent – when you contact us or submit information
  • Contractual necessity – to manage reservations
  • Legitimate interest – to improve our services
  • Legal obligations

You may withdraw consent at any time.

Messenger & Advertising Privacy

When you contact us through Facebook Messenger or interact with our ads:

  • Your communication may be stored to help us respond to your request.
  • We may follow up regarding reservations or services.
  • Meta Platforms may process your data according to their privacy policy.

Learn more here: https://www.facebook.com/privacy/policy/

Sharing Your Data

We may share your data only when necessary with trusted providers such as:

  • Website hosting companies
  • Reservation or CRM systems
  • Marketing and advertising platforms (e.g., Meta/Facebook)
  • Analytics providers

All partners are expected to protect your data.

Data Retention

We keep personal data only as long as necessary to:

  • Fulfill reservations
  • Provide services
  • Comply with legal requirements

After this period, your data is securely deleted or anonymized.

Cookies & Tracking

Our website may use cookies and similar technologies to:

  • Ensure proper website functionality
  • Analyze traffic
  • Improve user experience
  • Support advertising campaigns

You can control cookies through your browser settings.

Your Rights Under GDPR

As an EU resident, you have the right to:

  • Access your personal data
  • Request correction
  • Request deletion (“Right to be forgotten”)
  • Restrict processing
  • Object to data use
  • Request data portability
  • File a complaint with a data protection authority

To exercise these rights, please contact us.

Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.However, no online transmission is completely secure.

Third-Party Links

Our website or messages may include links to third-party websites.We are not responsible for their privacy practices.

Updates to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with a revised date.

Contact Information

If you have questions about this Privacy Policy or your personal data, please contact:

Casa Esperanza

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